Content Moderator
On-site · Guadalajara, Jalisco, Mexico
Guadalajara, Jalisco, MexicoOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Moderate and analyze user-generated content across digital platforms; apply community guidelines and compliance standards; escalate sensitive or complex cases to appropriate teams; maintain accuracy and productivity aligned with KPIs and SLAs; analyze content trends and user behavior; collaborate with QA, Customer Support, and Operations; ensure documentation and reporting of moderation actions; on-site role in Guadalajara, Mexico.
Required Qualifications
- 1–2 years in content moderation
- Experience in Customer Service / BPO / Call Center
- Quality Analyst / QA / Content Auditor
- Strong attention to detail
- Critical thinking and decision-making
- Ability to work in a high-volume / fast-paced environment
- Strong written communication skills (English preferred)
- Ability to apply guidelines and policies consistently
- Basic computer skills (MS Office, digital tools, platforms)
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