Content Moderator – Mandarin
On-siteSubang Jaya, Selangor, Malaysia
Job Summary
Review, assess, classify, and moderate user-generated content to identify and remove material violating platform standards, including sensitive, offensive, or graphic content. Apply moderation policies consistently while maintaining daily productivity, quality, and accuracy KPIs. Escalate complex or high-risk cases following established procedures and monitor internal communications for operational updates. Maintain confidentiality regarding customer and platform information while participating in ongoing training and policy updates. Work rotational shifts including weekends and public holidays with a minimum typing speed of 40 words per minute. Join the Trust & Safety team to help create a safer online environment.
Required Qualifications
- Diploma, Bachelor's Degree, or equivalent qualification in any discipline
- Mandarin: Minimum C1 proficiency (reading, writing, and speaking)
- English: Minimum B2 proficiency (reading, writing, speaking, and comprehension)
- Minimum typing speed of 40 words per minute (WPM) with at least 90% accuracy
- Proficient in Microsoft Windows and Microsoft Office applications
- Strong internet navigation and computer literacy skills
- Excellent attention to detail and decision-making skills
- Ability to multitask effectively in a fast-paced environment
- Strong analytical and problem-solving abilities
- Ability to work independently and collaboratively within a team
- Emotionally resilient and capable of reviewing sensitive, graphic, or disturbing content
- Flexible and willing to work rotational shifts, including weekends and public holidays
Desired Qualifications
- Experience in content moderation, customer service, back-office operations, data processing, or other target-driven environments
- Candidates with experience working under KPIs and productivity targets
- Content Moderation experience
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