Content Moderator – Mandarin / Cantonese
On-siteBatu Pahat, Johor, Malaysia
Job Summary
Review, assess, classify, and moderate user-generated content according to established policies and guidelines. Identify and remove content that violates platform standards, including inappropriate, harmful, or prohibited material. Apply moderation policies consistently while maintaining daily productivity, quality, and accuracy KPIs. Escalate complex or high-risk cases to appropriate teams following established procedures. Maintain confidentiality and ensure secure handling of customer and platform information. Participate in ongoing training and policy updates to stay current with platform requirements. Monitor and respond to internal communications and operational updates. Adhere to all company policies, processes, and compliance requirements. Flexible and willing to work rotational shifts, including weekends and public holidays.
Required Qualifications
- Diploma, Bachelor's Degree, or equivalent qualification in any discipline
- Mandarin: Minimum C1 proficiency (reading, writing, and speaking)
- English: Minimum B2 proficiency (reading, writing, speaking, and comprehension)
- Minimum typing speed of 40 words per minute (WPM) with at least 90% accuracy
- Proficient in Microsoft Windows and Microsoft Office applications
- Strong internet navigation and computer literacy skills
- Excellent attention to detail and decision-making skills
- Ability to multitask effectively in a fast-paced environment
- Strong analytical and problem-solving abilities
- Ability to work independently and collaboratively within a team
- Emotionally resilient and capable of reviewing sensitive, graphic, or disturbing content
- Flexible and willing to work rotational shifts, including weekends and public holidays
Desired Qualifications
- Experience in content moderation, customer service, back-office operations, data processing, or other target-driven environments
- Candidates with experience working under KPIs and productivity targets
- Content Moderation experience
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