Content Moderator (Czech)
On-site · Lisbon, Lisbon, Portugal
Job Summary
Content Moderator role in Lisbon, Portugal for Czech-speaking candidates. Responsible for reviewing content to ensure alignment with platform policies, legal standards, and safety guidelines, adhering to SLAs and quality benchmarks. Requires native/fluent Czech and English (B2), strong moderation skills, understanding of e-commerce practices, ability to handle high workloads, and willingness to work in a 24/7 shift rotation. Office-based position with a six-month contract and training support; compensation not disclosed here. Responsibilities include monitoring content, escalating issues per procedures, and maintaining high quality through policy updates and SOPs.
Required Qualifications
- Native/fluent in Czech (verbal and written)
- Fluent in English (minimum B2)
- Excellent moderation abilities with clear verbal and written communication
- Sound judgment and local market insight
- Solid understanding of e-commerce platforms and industry practices
- Ability to manage high workloads and maintain performance during peak periods
- Ability to work in shift rotation (Monday - Sunday, 24/7)
- Strong customer service skills with empathy and balanced decision-making
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