Content Moderator, Bilingual English/Italian
RemoteUnited States or Texas, United States
Job Summary
Read, assess, and apply codes to large quantities of user-generated content in English and Italian, including text, images, and videos posted to client websites. Work steadily in a queue environment to minimize coding errors while meeting performance metrics. Attend scheduled 1-on-1 coaching calls and perform quality assurance checks on teammate and machine-moderated content. Maintain a semi-flexible schedule of 16 to 29 hours per week, with four required weekend hours between Saturday and Sunday. Complete an initial four-week paid training program involving online modules, exams, and live hands-on moderation. Utilize Google Applications and Slack to manage performance expectations independently.
Required Qualifications
- Bilingual in English and Italian with professional-level fluency (written and spoken)
- Earned a bachelor's degree or equivalent international credential or 7+ years of professional content moderation experience
- Proven professional working proficiency in English and professional-level proficiency in Italian
- MUST live in and have authorization to work in the United States
- MUST be a resident of one of these states: TX (preferred and priority state), AR, FL, GA, IL, NC or OH
- 3+ years of experience working in a fast-paced office environment
- Able to swiftly read, comprehend and assess content, and make on the spot decisions
- Highly comfortable with learning and utilizing new web-based applications and tools
- Excel at actively engaging with team members in a remote environment
- Commit to taking ownership of your job performance to achieve or exceed performance benchmarks and metrics
- Consistently committed to working a semi-flexible schedule of 16-29 hours per week
- 4 of those hours must be between Saturday at 12:01 AM and 11:59 PM on Sunday
- Willingness to check-in on days not scheduled to work
- Willing and able to work between 16 and 29 hours per week, based on content volume
- Possess a computer with up-to-date operating system, an up-to-date smartphone and strong, reliable high-speed Internet; a highly functioning home office is required
Desired Qualifications
- Someone who has successfully completed an online college course or similar exercise, and is able to apply concepts learned to real-world scenarios is an ideal candidate
- TX (preferred and priority state)
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