Content Governance Specialist - Associate
On-site · Newark, Delaware, United States
Job Summary
Content Governance Specialist, Associate focused on end-to-end content process improvements, standard documentation (SOPs, guidelines, job aids), maintaining approval workflows and access controls, and optimizing how content is stored and tracked. Collaborates with UX designers, researchers, developers, and product teams to deliver streamlined self-service experiences for employees, while ensuring adherence to Risk/Controls guidelines. Emphasizes strong written and verbal communication, documentation, and applying accessibility and inclusive-design practices to digital content; leverages content-management platforms (e.g., Adobe or ServiceNow) and tools like Excel, with awareness of how AI/LLM tools can enhance content delivery and outcomes. Responsibilities include identifying bottlenecks in the content lifecycle, analyzing performance metrics for optimization, and driving innovation in governance and operations across products and services.
Required Qualifications
- 3+ years of experience delivering measurable project results
- Demonstrated expertise in verbal and written communication - with a focus on digital products and platforms
- Demonstrated knowledge of accessibility guidelines and inclusive design in content
- Experience incorporating user feedback and insights for continuous improvement
- Proficient technical literacy in content platforms and understanding their impact on user experience
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