Content Design Vice President
On-site · Columbus, Ohio, United States
Job Summary
Content Design Vice President for JPMorgan Chase's Servicing Operations — lead strategy and architecture for inclusive, usable product content. Develop and implement content plans across multiple components, influence customer experiences through narrative design, and guide cross-functional teams to deliver clear, user-friendly content that communicates complex concepts to a diverse audience. Champion inclusive language and customer experience, drive end-to-end discovery and content taxonomy efforts, and shape the voice and narrative structures across products and services. A senior, enterprise-focused role with responsibilities to lead strategic content design initiatives and showcase impact through examples of work.
Required Qualifications
- 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
- Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
- Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
- Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience
Desired Qualifications
- Experience with content design in large-scale enterprise environments
- Strong workshop facilitation experience
- Cross-functional collaboration across product, design, and engineering
- Editorial and storytelling expertise across digital products
- Experience shaping content strategy and architecture in complex domains
- Ability to communicate complex concepts clearly to diverse audiences
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