Content Design, Vice President
On-site · New York City, New York, United States
Job Summary
Lead and architect modular, scalable content systems for the Co-Brand portfolio; set strategy, lead execution, and measure impact in partnership with Product, Partner Portfolio, Development, Data, and Research. Develop and implement content design strategies for multiple product components; facilitate end-to-end discovery workshops with designers to understand narrative and optimal content architecture; design content models and taxonomies to organize digital content for intuitive customer experiences; collaborate with cross-product teams to develop consistent voice and narrative structures; champion inclusive language and accessible content that meets legal requirements and accessibility standards; lead legal and compliance reviews; architect scalable content systems with governance and versioning for partner-specific customization; create partner playbooks and variation guidelines; drive delivery at scale across multiple partner programs; coordinate cross-functional handoffs with Product, Engineering, Legal, and Marketing.
Required Qualifications
- 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture for digital products and platforms
- Ability to design effective content architecture for enhanced user experience and easy navigation
- Expertise in written and verbal storytelling, clarifying complex concepts for diverse audiences
- Extensive experience facilitating workshops for product and experience design
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience
- Champion inclusive, accessible language for a diverse audience
- Experience building scalable content frameworks in multi-brand or co-brand environments
- Background in content operations and familiarity with design systems/component libraries
- Ability to translate partner agreements and regulatory requirements into actionable content standards
- Proven track record balancing strategic planning with hands-on delivery across complex, cross-functional programs
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