Content Design Vice President
On-site · New York City, New York, United States
Job Summary
Content Design VP role focused on elevating user engagement in Banking Payments by developing and executing inclusive, usable product content strategies. Lead initiatives to shape customer experiences through content architecture, narrative structure, and voice consistency across products and services. Collaborate with cross-functional teams to champion inclusive language and accessible design, guiding senior stakeholders and product teams in crafting clear, user-friendly content that communicates complex concepts to diverse audiences. Responsibilities include designing content strategies for multiple product components, conducting end-to-end discovery workshops with designers, organizing content via models and taxonomies, ensuring alignment with business and UX goals, and driving innovative solutions in a banking context. JPMorgan Chase user experience efforts rely on these practices to enhance customer journeys and overall product experiences.
Required Qualifications
- 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
- Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
- Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
- Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience
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