Content Design Senior Associate - Technical Writer
On-site · Glasgow, Scotland, United Kingdom
Job Summary
Senior Content Design Associate focused on UX copy and technical content for Digital Enablement. Drive content strategies for effective UX copy (UI labels, tooltips, instructional text, embedded contextual help) supporting user journeys, create and maintain technical documentation and glossaries, uphold content quality standards aligned with style guides, develop content prototypes and participate in design/product reviews, adopt brand voice to clearly communicate complex concepts to diverse audiences, analyze content performance for optimization, influence stakeholders, manage multiple projects in a fast-paced environment, and collaborate with product managers and engineers to translate technical concepts into accessible content. Prefer experience with design tools (e.g., Figma), content management (Adobe Experience Manager), and Git; fintech/B2B background is a plus.
Required Qualifications
- Applied experience in content design, or equivalent expertise in writing and editing clear, user-friendly, and accessible content for technical digital products
- Strong technical aptitude and ability to translate complex technical concepts into understandable content
- Collaborative mindset with UI/UX designers, researchers and product teams
- Experience in creating content architectures, storytelling, and clear, concise writing
- Demonstrated experience applying accessibility guidelines and inclusive design to create user-friendly content
- Experience with iterative design techniques and incorporating user feedback for continuous improvement
- Portfolio demonstrating excellent content strategy and creation for digital products
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