Content Design Senior Associate-Digital Channels
On-site · New York City, New York, United States
Job Summary
Content Design Senior Associate–Digital Channels who develops and implements content strategies for products/features, collaborates with cross-functional teams to create cohesive, user-friendly content, creates content taxonomies, adopts brand voice, analyzes performance metrics, and uses data-driven insights to optimize user experiences. Applies accessibility and inclusive-design practices across digital products and financial services offerings, with a focus on shaping customer experiences and building confidence across products.
Required Qualifications
- 3+ years of experience in content design, or equivalent expertise in editing and writing with a focus on digital products and platforms
- Experience in creating content architectures, storytelling, and clear and concise writing
- Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
- Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
- Proficient technical literacy in content platforms and understanding their impact on user experience
- Adaptive learner in new financial services products and offerings
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