Content Design Senior Associate- Chase AI
On-sitePlano, Texas, United States
Job Summary
Develop and implement content strategies for products and features aligned with user experience principles and business objectives. Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for diverse audiences. Create content taxonomies to refine organization and structure, incorporating user feedback for continuous improvement. Adopt brand voice to produce clear, concise content that communicates complex concepts effectively. Analyze content performance metrics to make data-driven recommendations for optimizing user experiences. This role requires 3+ years of experience in content design or equivalent expertise in editing and writing, with a focus on digital products. Candidates must demonstrate proficiency in accessibility guidelines, iterative design techniques, and content platforms. Preferred skills include expertise in AI technologies, front-end frameworks, and conversation design. Join the ChaseAI team to shape customer experiences and build confidence across products and services.
Required Qualifications
- 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
- Experience in creating content architectures, storytelling, and clear and concise writing
- Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
- Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
- Proficient technical literacy in content platforms and understanding their impact on user experience
- Adaptive learner in new financial services products and offerings
Desired Qualifications
- Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders
- Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs
- Broad skillset with an adaptable, product-oriented mindset and a love for learning
- Strong understanding of technology and/or coding experience with front-end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android)
- Experience in conversation design
- Experience using Figma and FigJam
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