Content and Community Lead, Roundabout
$90,000–$120,000 year
RemoteUnited States or Canada
Job Summary
Design a content strategy and run experiments to improve user acquisition, engagement, and retention across the Roundabout platform and newsletter. Coach local stewards on writing, editing, and publishing cadence while developing guides, templates, and editorial standards to support their growth. Provide hands-on support for content creation, manage administrative tasks like scheduling and list management, and facilitate workshops to build steward skills. Partner with product and marketing to align acquisition funnels with audience needs, representing community perspectives in internal strategy conversations. Operate as a jack-of-all-trades support for stewards, handling user moderation, event planning, and new community launches as they arise.
Required Qualifications
- Direct experience driving outcomes by designing, executing, and learning from content experiments
- Experience building, editing, or growing a newsletter or social-media product, ideally local or community-focused
- A track record using data and qualitative research to shape strategy
- A strong editorial, curatorial, and creative eye — writing, editing, proofreading, and format/structure design — grounded in audience development
- Strong training and facilitation skills — you can design and lead an effective, participatory online workshop for a group of 5 or a group of 25
- Experience building feedback loops and developing other participatory mechanisms that encourage active member participation
- Comfort operating across multiple distinct communities at once, each with its own voice and needs
- Strategic, operational, and entrepreneurial — a systems thinker who builds repeatable models that scale beyond one community
- Hypothesis → test → learn by instinct, with an accessible, friendly way of giving feedback to volunteer stewards
- Works well with team members across many disciplines, with no ego around doing projects both small and large
Desired Qualifications
- Nice to have: coaching or managing non-professional/volunteer contributors, online community moderation and management, engagement or community-based journalism, social media management, or previous start-up experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.