Contact Us, Collections Representative
On-site · Merrillville, Indiana, United States
Job Summary
The Contact Us Collections Representative is responsible for interacting with consumers, attorneys, and authorized parties via email while managing various inboxes. Key duties include monitoring emails, documenting collection activities, and ensuring compliance with collection laws. Candidates must possess strong communication skills, attention to detail, and the ability to work independently. Experience in call center operations, collections, or customer service, along with proficiency in Microsoft Office is required. A high school diploma is mandatory, and three or more years of relevant experience is ideal.
Required Qualifications
- Detail oriented communication and documentation skills
- Ability to work independently and show ownership
- Organized with ability to multi-task and manage time
- Expert knowledge of Federal and State collection laws
- Ability to type 40 words per minute
- Strong written and oral communication skills
- Above average spelling and grammar
- Demonstrated ability to think independently
- Fundamental knowledge of Microsoft Office Products
- Analytical problem-solving skills
- Team player with flexibility
Desired Qualifications
- Collection Master (CLS) experience
- Collections experience
- College degree
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