Contact Centre Agent
On-site · Biggleswade, England, United Kingdom
Job Summary
Italian-speaking Contact Centre Agent for UK-based customer service team. Handle inbound and outbound calls and emails with Italian-speaking customers; make bad debt collection calls professionally and empathetically; conduct verification calls to UK and Italian customers; perform administrative tasks including updating customer records and databases; ensure accurate data entry into internal systems; liaise with the Italian office to coordinate customer service and collection activities; maintain GDPR compliance; meet performance targets related to call quality, resolution time, and customer satisfaction. Following conditional offer, candidates will complete additional screening as required by law.
Required Qualifications
- Proficient in Italian and English (spoken and written)
- Previous experience in a contact centre or customer service role
- Strong communication and interpersonal skills
- Ability to handle sensitive conversations professionally
- Good organizational and administrative skills
- IT literate (CRM systems, Microsoft Office)
- Desirable: experience in debt collection or financial services
- Familiarity with UK and Italian business practices
- Knowledge of GDPR and data protection regulations
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