Contact Centre Advisor
$26,624,000–$26,624,000 year
HybridStaines, England, United Kingdom
Job Summary
Answer incoming guest enquiries, feedback, and booking requests via email, chat, social media, and telephone while maintaining brand tone. Identify guest needs, research issues, and provide solutions as a subject matter expert on products and attractions. Resolve complaints as the first point of contact, adhering to the UK resolution matrix and GDPR requirements. Categorize guest feedback effectively and meet personal and team key performance targets. Work a full-time, fixed-term contract of 30 hours per week between 08.00 and 22.00, with availability for weekends and bank holidays. This role is located at Thorpe Park within the Merlin Technical Hub.
Required Qualifications
- 18 and over
- Must to be available to work 5 days out of 7 including weekends and bank holidays
- One of the working days must be a Saturday or Sunday
- Full Time
- Fixed term, until 27.11.2026
- Excellent interpersonal skills with a polite, eloquent, and out-going demeanour
- Proficiency in using Contact Centre software
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- The confidence and ability to engage with colleagues across our business and with our guests
- The ability to work in a fast-paced industry
- The ability to pick up new systems quickly and easily
- Experience of working within a customer service environment
Desired Qualifications
- contact centre preferred but not essential
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