Contact Center-Virtual Communications Specialist
$47,528–$47,528 year
On-site · Topeka, Kansas, United States
Job Summary
Handle member inquiries over the phone to assist with financial service needs, identify cross-sell opportunities, and recommend banking products. Maintain data accuracy in systems, process documentation, and coordinate with Branch staff to ensure timely disbursement and complete transactions. Act as liaison between members and other departments, uphold member service standards, and contribute to a collaborative, fast-paced team environment. Emphasizes integrity, empowerment, unity, impact, and exceeding expectations while delivering professional service in Topeka, KS.
Required Qualifications
- Three to five years of sales and customer service experience (preferred)
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