Contact Center Technical Support Representative
$24,960–$29,328,000 year
On-siteLas Cruces, New Mexico, United States
Las Cruces, New Mexico, United StatesOn-siteFull Time$24,960–$29,328,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Respond to technical support calls, emails, or chats from customers by troubleshooting hardware, software, and connectivity issues. Guide users through step-by-step solutions and product configurations, escalating unresolved cases to engineering teams as needed. Document all interactions and solutions in the ticketing system while maintaining up-to-date knowledge of products and system updates. Meet performance targets regarding resolution time, customer satisfaction, and accuracy. This role requires fluency in English and Spanish, with a background in technical support or IT helpdesk.
Required Qualifications
- Must be 18 years and older
- High school Diploma/GED
- 1–2 years of technical support or IT helpdesk experience in a contact center
- Strong knowledge of operating systems, browsers, and common software
- Excellent communication and customer service skills
- Fluent in English and Spanish
- Ability to explain technical concepts in simple terms
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Diploma or degree in IT, Computer Science
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to a LEVEL II background check
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.