Contact Center Technical Support Representative
$29,120–$29,120 year
On-siteTampa, Florida, United States
Job Summary
Respond to technical support calls, emails, or chats from customers by troubleshooting hardware, software, and connectivity issues. Guide users through step-by-step solutions and product configurations, escalating unresolved matters to engineering teams as needed. Document all interactions in the ticketing system while maintaining current knowledge of products and system updates. Meet performance targets regarding resolution time, customer satisfaction, and accuracy. Fluently communicate in English and Spanish to explain technical concepts simply. Complete a full application including screening questions and a pre-employment test.
Required Qualifications
- Must be 18 years and older
- High school Diploma/GED
- 1–2 years of technical support or IT helpdesk experience in a contact center
- Strong knowledge of operating systems, browsers, and common software
- Excellent communication and customer service skills
- Fluent in English and Spanish
- Ability to explain technical concepts in simple terms
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Diploma or degree in IT, Computer Science
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening (Does not apply in Canada)
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