Contact Center Team Leader
On-site · Birmingham, Alabama, United States
Job Summary
Provide daily direction and communication to a contact-center team to ensure timely, knowledgeable customer calls; coach, train, and develop staff; evaluate processes for efficiency improvements; manage staffing, scheduling, and recognition programs; lead projects related to operations and documentation (DocuSign) while upholding the company mission and values; requires strong communication, organizational, and relationship-building skills and at least 2 years' related experience in a team environment.
Required Qualifications
- High School Diploma or GED required
- Associate degree preferred but not required
- At least 2 years of related experience
- Excellent written and oral communication skills
- Experience in complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills
- Ability to balance work pressure with time management
- Ability to build positive relationships with diverse backgrounds and abilities
- Experience in working, initiating, and maintaining a highly effective team
- Competent in Microsoft programs and Excel
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