Contact Center Supervisor
$60,000–$65,000 year
Hybrid · US
Job Summary
As a Contact Center Supervisor, you will lead and develop a team of Member Support Specialists across phone, email, and social channels, providing real-time coaching, driving performance with data and root-cause analysis, ensuring brand-consistent interactions, managing multi-channel scheduling and queue monitoring, and partnering with Product/Engineering to translate member feedback into improvements. You’ll serve as the primary escalation point, cultivate a positive, inclusive culture, and operate in a hybrid US environment. Requires 3–5 years of supervisory experience in a contact center, a Bachelor’s degree or equivalent, and proficiency with Amazon Connect, G-Suite, Microsoft 365, and CRM platforms like Zendesk or Salesforce.
Required Qualifications
- Bachelor’s degree or equivalent blend of education and hands-on experience leading teams in a high-volume, multi-channel environment
- 3-5 years of supervisory experience in a contact center
- experience leading teams in a remote setting
- proficiency in Amazon Connect, G-Suite, Microsoft 365, and modern CRM platforms (Zendesk or Salesforce)
- strong written and verbal communication skills
- ability to balance human needs with business metrics and KPIs
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.