Contact Center Supervisor
$60,000–$75,000 year
On-siteBaton Rouge, Louisiana, United States
Job Summary
Lead, coach, and support Contact Center representatives through daily one-on-one sessions, performance monitoring, and team huddles. Assist with complex customer escalations across phone, email, chat, and text channels while driving service quality and productivity goals. Identify training needs, implement new processes, and foster employee engagement to help the team meet departmental targets. This hands-on leadership role sits within Window World's Baton Rouge headquarters, where you will partner with leadership to advance company objectives. The position offers a competitive salary range of $60,000–$75,000 with weekly pay, plus comprehensive benefits including 401(k) matching, health insurance, and PTO.
Required Qualifications
- 5+ years of experience in a contact center, call center, or customer service environment
- 3+ years of supervisory or people leadership experience
- Proven ability to coach, motivate, and develop employees
- Strong leadership and communication skills
- Experience monitoring performance metrics and improving team results
- Strong problem-solving and conflict-resolution skills
- Ability to professionally handle escalated customer situations
- Organized and able to prioritize in a fast-paced environment
- Proficiency with Microsoft Office, CRM systems, and contact center software
- Positive, professional, and team-oriented leadership style
- Monday–Friday, 8:00 AM–5:00 PM, with rotating Saturdays from 8:00 AM–12:00 PM
Desired Qualifications
- Bachelor's degree in Business, Communications, or a related field preferred
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