Contact Center Supervisor- Montgomery, AL (Onsite)
$45,300–$64,700 year
On-site · Montgomery, Alabama, United States
Job Summary
Onsite role in Montgomery, AL as Contact Center Supervisor. Oversees daily operations of the contact center team, drives coaching and development, monitors performance, ensures adherence to policies and service standards, and delivers high-quality customer service. Responsibilities include supervising frontline agents, providing real-time guidance, conducting team meetings and one-on-one coaching, coordinating onboarding and training, monitoring calls for quality assurance, aligning with scripts and procedures, handling escalations, and promoting a customer-first culture. Requirements emphasize call center leadership, healthcare/Medicaid context, data analysis, problem-solving, and proficiency with contact center systems. Work schedule is Monday–Friday, 8:00 AM–5:00 PM CST; onsite with benefits including health, 401(k) with match, flexible vacation after 90 days, and opportunities for professional development. Payment range: $45,300.00 - $64,700.00 per year; location is Montgomery, Alabama with onsite requirements.
Required Qualifications
- Call Center experience preferred with healthcare/Medicaid background
- Strong leadership and data-analysis skills
- Proficiency with contact center systems
- Ability to work in a fast-paced, high-volume environment
- Excellent communication, organizational, time-management, and interpersonal skills
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.