Contact Center Supervisor
$60,000–$90,000 year
Remote · Salt Lake City, Utah, United States or United States
Salt Lake City, Utah, United States or United StatesRemoteFull Time$60,000–$90,000 yearMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Supervise a call center team of 20-25 agents, ensuring high-quality customer service, training, coaching, and performance monitoring to meet metrics.
Required Qualifications
- 3 years of experience in a call center or customer service role
- Experience handling customer escalations and providing excellent customer service
- Ability to monitor, coach, and provide effective feedback to agents to meet performance metrics
- Strong computer skills and proficiency in Microsoft Office Suite
- Strong analytical and problem-solving skills
- Excellent written, verbal, and interpersonal communication skills
Additional Requirements
- Maintain a high level of integrity and professionalism
- Ability to work both AM and PM shifts, including some holidays
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