Contact Center Specialist
On-site · Maplewood, Missouri, United States
Maplewood, Missouri, United StatesOn-siteFull TimeMid LevelHigh School Or EquivalentEnterprise
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Enterprise
Job Summary
Handle and route customer calls and inquiries via phone and website/chat, identify needs and provide solutions while cross-selling products/services. Manage multiple chats using Glia, adhere to applicable laws, regulations and required compliance training, and complete tasks between calls under the guidance of the Contact Center Manager. Work Monday–Friday 8am–5pm.
Required Qualifications
- High school degree
- Previous experience in a customer support role
- Possess excellent telephone skills
- Possess good oral and written communication skills
- Ability to multi-task, set priorities and manage time effectively
- Ability to work phone system efficiently
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