Contact Center Specialist II - Part-Time
On-siteSpringfield, Missouri, United States
EXPIREDSpringfield, Missouri, United StatesOn-sitePart TimeHigh School Or EquivalentEnterprise
Part TimeHigh School Or EquivalentEnterprise
Job Summary
Answer consumer inquiries, direct callers to appropriate departments, and manage centralized scheduling for clinics to ensure patients access their providers. Utilize strong problem-solving skills to analyze inquiries and make timely decisions that prioritize patient needs while maintaining excellent written and verbal communication. Manage call volume by multitasking and prioritizing tasks independently or as a team member. Requires 1-year customer service experience and proficiency in Microsoft Office and healthcare programs. Schedule 20 hours weekly, Monday through Thursday, 8 a.m. to 1 p.m.
Required Qualifications
- High school diploma or Equivalent
- 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills
- Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquires
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
- M-Th 8a-1p (varied) Work Shift
- Day Shift
- 20 Hours
Desired Qualifications
- 2+ year customer service experience
- healthcare experience
- call center experience
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