Contact Center Specialist (English/Bilingual)
On-siteLafayette, Louisiana, United States
Job Summary
Handle inbound calls for housing, healthcare, school safety hotlines, and Federal and State government agencies, including hospitals and housing authorities. Manage crisis and suicide intervention lines, incident reporting, and counseling services while adhering to strict integrity and ethics standards. Complete approximately four weeks of comprehensive training on company objectives and systems before being evaluated and assigned to client groups matching your education and background. This role supports diverse communication services nationwide, helping government agencies solve everyday problems beyond traditional customer service.
Required Qualifications
- Must be fully bilingual in Spanish and English or another language
- Ability to handle inbound calls for housing, healthcare, school safety hotlines and a wide variety of Federal and State government agencies, including Hospitals and Housing Authorities
Desired Qualifications
- college degrees
- extensive professional experience
- experience in frontline work in healthcare, social services reporting and counseling, housing and building maintenance, law enforcement reporting, and local, state, or federal government programs
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