Contact Center Specialist (Call Center Remote-US)
RemoteUnited States
Job Summary
Build, launch, and monitor outbound and inbound call campaigns, configure automated workflows, and coordinate phone blitzes with Admissions leadership. Review recorded calls and transcripts for compliance and quality, identify behavioral patterns, and develop user trainings. Partner with Admissions Management to support advisor coaching, share QA findings, and assist in onboarding new advisors. Support advisor scheduling, maintain dashboards on call volume and conversion trends, and communicate campaign performance metrics to leadership. Requires a Bachelor's degree, 3+ years in call center operations, and experience with Zoom Contact Center. Full-time remote role in the US with competitive compensation and comprehensive benefits.
Required Qualifications
- Bachelor's degree
- 3+ years of experience managing call center operations, overseeing technology, processes, and operations, including call campaigns, diallers, call quality, reporting, and collaborating to enhance staff and customer experience, and training
- Experience with Zoom Contact Center or similar system (Five9, Talkdesk, NICE, etc.)
Desired Qualifications
- Working knowledge of admissions business practices or sales processes
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.