Contact Center Specialist
On-site · Birmingham, Alabama, United States
Job Summary
Assist members via telephone, email, or online chat by delivering product/service information, resolving inquiries, and ensuring a positive member experience. Responsibilities include handling digital banking questions, basic troubleshooting, escalating complex issues, maintaining records in core systems, processing electronic forms, and performing account maintenance tasks (including card services, transfers, and loan payments). Identify cross-sell opportunities and promote eligible products and self-serve options while delivering accurate, timely, and friendly service with adherence to policies and regulations. Requires 1-3 years of related experience and a high school diploma or GED; strong listening, communication, and multi-system navigation skills are essential.
Required Qualifications
- High school diploma or GED
- 1-3 years of related experience
- Ability to navigate multiple computer systems
- Good listening and telephone skills
- Confidentiality and discretion in communication
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