Contact Center Specialist

The Contact Center Specialist answers incoming calls for the hospital contact center, responds to patient and provider inquiries, and arranges appointments using EMR software (Epic) while delivering high levels of service with professionalism and confidentiality. Responsibilities include managing faxes, uploading and transcribing orders into the EMR, verifying and updating insurance and demographic information, scheduling new and established patients, and contacting referring providers for missing information to complete orders. The role requires understanding hospital services and medical tests, proactive scheduling, and coordination with physician practices, clinical and administrative staff, nursing, and ancillary departments. Compliance with confidentiality and regulatory requirements (HIPAA, PCI, and identified standards such as OIG, JCAHO, CMS) is essential. Preferred qualifications include an Associate degree in Healthcare and at least 1 year of related experience; English proficiency is required for communication with patients and team members. The position is based in Grand Forks, ND, and emphasizes continuous patient-centered support and teamwork within the organization.