Contact Center Representative
$41,558–$60,341 year
On-site · Vacaville, California, United States
Job Summary
The Travis Credit Union Contact Center handles member inquiries via inbound calls, emails, and live-chats in a high-volume environment, focusing on first-contact-resolution and promoting credit union products/services. The role includes handling more complex inquiries (e.g., Certificates, IRAs), following Contact Center policies, researching issues using multiple software, training participation, and mentoring less senior representatives. Requires strong customer service skills, active listening, proficiency with MS Office, and the ability to work in a fast-paced, team-oriented setting; HS Diploma or equivalent required. Positions are 100% onsite at the Vacaville, CA headquarters with no remote/hybrid option, and sponsorship is not available. Compensation varies by level: Associate 19.98-24.69/hour, Rep 21.57-26.65/hour, Sr. Rep 23.49-29.01/hour; benefits include medical/dental/vision, retirement plan, and paid time off.
Required Qualifications
- HS Diploma or equivalent
- Minimum 1 year credit union/banking customer service experience for Associate
- Minimum 2 years credit union/banking customer service experience for Contact Center Representative
- Minimum 3 years credit union/banking customer service experience for Sr. Contact Center Representative
- Bilingual in Spanish/English preferred, but not required
- Ability to work 39 hours per week including Saturdays
- No visa sponsorship available
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