Contact Center Representative - Student Enrollment
$39,000–$39,000 year
On-siteBuffalo, New York, United States or Orchard Park, New York, United States
Job Summary
Connect prospective students to admissions offices via warm phone transfers while delivering prepared scripting to encourage enrollment persistence. Meet or exceed established phone and conversion goals, including close percentages, and capture lead data across multiple systems with accuracy. Manage time effectively to provide students and inbound callers with a high-quality experience while maintaining productivity standards. This role supports college-wide enrollment efforts within a fast-paced team environment at Bryant & Stratton College, offering opportunities for hybrid scheduling based on tenure and performance.
Required Qualifications
- High school diploma or equivalent
- Previous customer service or sales experience
- Internet savvy with knowledge of Microsoft Office product, including Outlook
- High degree of phone etiquette, problem solving, and ability to build rapport
- Ability to work some evenings and Saturdays
- Secondary holidays may be a scheduled work day
Desired Qualifications
- prefers a fast-paced, team environment
- possesses the ability to establish relationships over the phone
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