Contact Center Representative
$36,316,800–$45,385,600 year
On-siteBaton Rouge, Louisiana, United States
Baton Rouge, Louisiana, United StatesOn-siteFull Time$36,316,800–$45,385,600 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Answer member phone calls to provide first-call resolution on financial issues and accurately process transactions. Actively promote and cross-sell Credit Union products by identifying member needs to achieve established goals. Utilize strong listening and problem-solving skills to diplomatically resolve member issues while ensuring compliance with all regulations. Handle necessary paperwork and maintain excellent attendance in a sales environment focused on financial wellness. Complete on-site training at the Corporate Campus in Baton Rouge for the first 60 days.
Required Qualifications
- 1 year of customer service experience
- A High School Diploma or equivalent
- Excellent oral, written, and telephone communication skills
- Strong problem-solving and member service skills
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT
- A dedicated workspace
- Secure and strong internet connection
- Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift
- An environment free from loud noises or outside distractions
- The first 60 days will be on-site for training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge
Desired Qualifications
- Prior experience in a contact center
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