Contact Center Representative
$24,960,000–$29,328,000 year
On-siteLas Cruces, New Mexico, United States
Las Cruces, New Mexico, United StatesOn-siteFull Time$24,960,000–$29,328,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. Provide accurate information about products, services, and company policies. Resolve customer issues and escalate complex cases to supervisors when necessary. Document all customer interactions in the CRM system. Meet or exceed performance metrics including call quality, handle time, and customer satisfaction. Follow communication scripts and adhere to company procedures and compliance standards. Participate in ongoing training and coaching sessions to improve service delivery.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Minimum 1 year of experience in a contact center or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency in using computers and CRM systems
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Fluent in English and Spanish is a plus
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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