Contact Center Representative
$15,080,000–$29,328,000 year
On-siteSavannah, Georgia, United States
Job Summary
Answer incoming calls and respond to customer inquiries in a courteous and efficient manner, providing accurate information about products, services, and company policies. Resolve customer issues and escalate complex cases to supervisors when necessary, while documenting all interactions in the CRM system. Meet performance metrics for call quality, handle time, and customer satisfaction by following communication scripts and adhering to compliance standards. Participate in ongoing training and coaching sessions to improve service delivery. This role supports MCI's global BPO and CX solutions across healthcare, retail, and financial services, requiring a high school diploma and one year of contact center experience. Fluent English and Spanish speakers are preferred.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Minimum 1 year of experience in a contact center or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency in using computers and CRM systems
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Fluent in English and Spanish is a plus
Additional Requirements
- Must be authorized to work in the country where the job is based
- Candidates must be willing to submit to background and/or security investigation and drug screening
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