Contact Center Representative June 22nd - Greenville, SC
$45,760–$57,720 year
On-site · Greenville, South Carolina, United States
Job Summary
Contact Center Representative responsibilities include delivering inbound customer service with a focus on resolving issues at first point of contact, guiding customers through banking services via channels (live chat, phone, email, SMS), handling financial transactions accurately, maintaining security and compliance, and collaborating with internal partners to meet customer needs. The role emphasizes a consultative approach to understand current and future service needs, cross-sell opportunities, and contributing to process improvements in a banking environment.
Required Qualifications
- High School Diploma or GED
- 1+ years of experience in Retail, customer service, banking, or contact center experience preferred
- Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets)
- Strong listening and communication skills
- Team-oriented with the ability to work in a fast-paced environment
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