Contact Center Representative
$47,840–$49,920 year
On-site · Whitman, Massachusetts, United States
EXPIREDWhitman, Massachusetts, United StatesOn-siteFull Time$47,840–$49,920 yearMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Provide banking assistance to customers via phone, email, and digital channels, resolving account inquiries and conveying loan/product/service recommendations. Maintain compliance with bank policies and regulatory requirements, document interactions, and support service, productivity, and referral goals while delivering professional, empathetic customer care in a branch-office setting.
Required Qualifications
- A high school diploma or equivalent
- Strong verbal and written communication skills
- Ability to navigate multiple systems while maintaining engaging customer conversations
- Ability to protect confidential information
- Collaborative mindset with a focus on achieving service, quality, and sales goals
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