Contact Center Representative
$37,440–$37,440 year
On-siteSaint Charles, Missouri, United States
Job Summary
Answer incoming calls, live chats, and emails while verifying member identity and resolving concerns without unnecessary transfers. Identify referral options for loans and deposits by staying current on products to meet sales targets, and research complaints to ensure member retention. As assigned by Member Care managers, train and develop new representatives, review procedures, and encourage potential members to join the credit union by explaining services. Organize and prioritize work under pressure while meeting productivity and quality standards. Perform other tasks as needed, including occasional travel, site reviews in varying weather, and lifting up to 20 pounds. Full-time Monday through rotating Saturdays with possible remote options.
Required Qualifications
- high school diploma or equivalent
- associate degree in a business-related field or its equivalent of one to two years of customer service experience
- general business courses in a continuing education setting
- above average written and oral communication skills
- good math aptitude
- proficient with various computer software programs
- experienced with operating automated and standard office equipment
- Integrity and high moral responsibility
- Analytical ability, with the incisiveness to ask discerning questions
- the ability to evaluate each situation as its own and think outside the box for solutions
- Willing to put in the time necessary to get the job done
- Be flexible and have a strong ability to adapt to changing situations
- Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period of time
- Occasional travel or moving from one office location to another or from one department to another at the headquarters building
- Occasional lifting, moving, or adjusting objects up to 20 pounds
- Constant communication with others through various channels including verbal, email, and chat
- consistent use of a keyboard and mouse or another electronic device
- Work will be in a commercially reasonable temperature-controlled environment
- Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow
- Position is typically Monday through rotating Saturdays, is full time
- Possible remote options when exceeding expectations
Desired Qualifications
- associate degree in a business-related field or its equivalent of one to two years of customer service experience is desired
- supplemented by general business courses in a continuing education setting
- Lending or credit experience
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