Contact Center Representative
$37,440–$64,043 year
On-siteNeenah, Wisconsin, United States or Wausau, Wisconsin, United States
Job Summary
Field phone calls, voicemails, e-mails, and online messages to assist users with passwords, bill pay, deposits, and consumer loans. Deliver exceptional service while building strong member relationships, refer members to other credit union products and services when appropriate, and maintain member confidentiality. Provide efficient and professional service while working onsite at Antigo, De Pere, Neenah, or Wausau branches. This role follows a rotating schedule covering Monday through Friday from 7 a.m. to 7 p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m. CoVantage invests in team members with a 401k match, annual bonus, and generous HSA contribution.
Required Qualifications
- A high school diploma or equivalent
- Have experience working in a service or sales related capacity
- Have strong written and verbal communication skills and ability to work with a wide variety of people on a daily basis
- Have ability to be organized, efficient, and accurate in a fast-paced work environment
- Proficient with Microsoft Office and Windows Software programs
- This role follows a rotating schedule, covering Monday through Friday from 7 a.m. to 7p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.
Desired Qualifications
- Bilingual fluency preferred, but not required
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.