Contact Center Rep
$46,280–$46,280 year
On-sitePortland, Oregon, United States
Portland, Oregon, United StatesOn-siteFull Time$46,280–$46,280 yearLarge
Full TimeLarge
Job Summary
Answer all inbound calls and emails by welcoming callers politely, troubleshooting requests, and resolving account problems while maintaining knowledge of financial products and procedures. Effectively communicate with members on general and complex inquiries to find resolutions, build relationships, and meet referral goals set by the Contact Center Manager. Handle high call volumes while adhering to established policies and assisting in training new employees as needed. Perform outbound calling to build member relationships and complete other duties as assigned. Must have Saturday availability.
Required Qualifications
- High School Diploma or equivalent
- Must have Saturday availability
Desired Qualifications
- Preferred one year customer service experience
- Preferred previous job duties in a CSR / Customer Service Representative titled position
- Knowledge of financial institutions and bilingual skills a plus
- Experience in the use of general math, experience with ten-key and basic computer skills
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