Contact Center Rep III, Loss Prevention (English & French)
Hybrid · Markham, Ontario, Canada
Job Summary
Bilingual English–French contact center role for loss-prevention banking inquiries. Provide inbound support, resolve issues, recommend TD products/services, and maintain regulatory-compliant handling of sensitive customer information. Requires strong communication, empathy for de-escalation, multitasking across multiple screens and systems, and ability to work hybrid (in-person training in Markham with ongoing remote work). Training runs 12 weeks on-site, then hybrid with occasional in-office days; includes opportunities for growth and development within TD's client-facing banking environment.
Required Qualifications
- High School Diploma or equivalent
- Exceptional communication and listening skills
- Ability to de-escalate in stressful environments/situations with empathy, care and urgency
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
- Flexibility, resiliency, and a positive attitude when responding to challenging situations
- Ability to work both independently and as part of a team
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices
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