Contact Center Rep II, Borrowing- Credit Card
$45,700–$61,000 year
On-siteMarkham, Ontario, Canada
Job Summary
Assist in-bound callers with account inquiries and resolve issues by providing advice and recommending TD products or services. Deliver legendary customer service by offering friendly support through knowledge of TD products, services, and solutions while consistently reaching performance objectives including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. Actively participate in ongoing training and coaching support to continue growing in the role. Work primarily offsite with 95% of time spent at a secure, private workspace, with remaining time at a TD location for in-person team events.
Required Qualifications
- High School Diploma or equivalent
- Fluent in English, Cantonese and or Mandarin
- Exceptional communication and listening skills
- Curiosity to help customers meet their needs and resolve concerns
- Experience in financial or service industries
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
- Flexibility, resiliency, and a positive attitude when responding to challenging situations
- Passion to assist customers in resolving unspoken needs by offering consultative advice
- Ability to work both independently and as part of a team
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices
- Availability for 7-days a week
- Availability for 7am EST – 12am EST
Desired Qualifications
- Preference given to those with experience in financial or service industries
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