Contact Center Recruiter
On-siteWichita, Kansas, United States
Job Summary
Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff. Source candidates through job boards, social media, referrals, and recruitment events, then conduct interviews, assessments, and background checks. Coordinate with hiring managers to understand staffing needs and timelines while maintaining accurate recruitment records and reports. Ensure a positive candidate experience throughout the hiring process and support employer branding and recruitment marketing initiatives. Complete a full application including screening questions and a brief pre-employment test to be considered. Submit to a Level II background investigation, fingerprinting, and drug screening as required.
Required Qualifications
- Associates Degree, Certification or Equivalent Combination of Training and Experience
- 1+ years of experience in recruitment, preferably in a BPO or high-volume environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Strong sourcing, interviewing, and candidate evaluation skills
- Familiarity with applicant tracking systems (ATS) and recruitment tools
- Excellent communication and organizational skills
- Ability to manage multiple roles and deadlines simultaneously
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to drug screening.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
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