Contact Center Operations Specialist
RemotePhiladelphia, Pennsylvania, United States
Job Summary
Collect and optimize data for Patient Engagement Center and marketing processes, including data hygiene, migrations, and segmentation. Manage the technology stack by connecting workflows between platforms, creating performance reports, and supporting clinic onboarding through phone number testing and data uploads. Collaborate with marketing, operations, and technical teams to implement improvements that enhance the patient experience. Requires 3-5 years of contact center operations experience, familiarity with marketing automation software, and Salesforce proficiency. Full benefits begin within the first month of employment.
Required Qualifications
- High School/GED or equivalent
- Minimum 3-5 years contact center operations experience
- Detail-oriented
- Self-reliant
- Process-driven mindset
- Ability to work in a fast-paced environment
- Technically savvy
- Demonstrated experience working with multiple systems and apps
Desired Qualifications
- College degree
- Experience preferably in a multi-site organization
- Familiarity with marketing automation software and database maintenance
- Direct experience with Salesforce
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