Contact Center Operations Specialist
$52,000–$56,160 year
On-siteWoodland Park, Colorado, United States
Job Summary
Configure, administer, and maintain Zoom Contact Center systems, including roles, queues, permissions, and skills, while designing and documenting web chat workflows, call flows, IVRs, and routing logic. Monitor system usage, performance metrics, and capacity to ensure reliability and efficiency, then troubleshoot platform issues and coordinate resolution with vendors and internal IT teams. Maintain system documentation, workflows, configuration standards, and SOPs in accordance with policy, data governance, and compliance standards. Assist with testing, validation, and deployment of system enhancements and provide operational support and guidance to Communication Services regarding system capabilities and best practices.
Required Qualifications
- Must have a personal relationship with Jesus Christ
- Must sign the Statement of Faith
- A high school diploma or equivalent education
- Must pass all required checks
- A minimum of 2–3 years of experience in customer support operations, contact center administration, or a technical support role
Desired Qualifications
- Bachelor's degree in information systems, business, communications, or a related field
- A Charis Bible College graduate
- Experience administering Zoom Contact Center or comparable platforms
- Experience supporting telephony systems, call routing, and digital support channels
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