Contact Center Member Specialist
On-siteSaint Joseph, Michigan, United States
Job Summary
Provide excellent member service by developing and maintaining strong relationships through calls, emails, chat, text, and the fraud queue. Actively resolve concerns regarding credit union products and services, including new memberships, loans, and mobile banking. Engage with members to identify financial needs, strengthen relationships through cross sales and education, and optimize their financial goals. Maintain current knowledge of Honor offerings and accurately record all transactions and conversations. Follow core values of the credit union at all times while demonstrating strong listening and written communication skills.
Required Qualifications
- High School diploma or equivalent
- One to three years of similar or related experience, including preparatory experience
- Must have a demonstrated ability to keep finances in order
- Strong listening, verbal, and written communication skills
- Must be highly detailed
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