Contact Center Medical Clerk

Answer incoming calls from patients and healthcare facilities by identifying needs, clarifying information, and providing solutions while identifying self as a Parrish Medical Group representative. Manage large volumes of inbound and outbound calls by greeting callers, scheduling appointments, verifying insurance, collecting copays, and processing payments over the phone using the EMR system. Navigate patient charts to document interactions, resolve billing disputes, and handle complaints professionally while following HIPAA compliance and established call center protocols. Direct complex clinical questions to appropriate medical staff and collaborate with clinical and administrative teams to transfer cases as needed. Monitor performance metrics such as answer rate and customer service satisfaction scores to maintain daily EMR worklist standards.