Contact Center Manager
On-siteWest Des Moines, Iowa, United States
Job Summary
Lead and develop customer service professionals by providing clear expectations, feedback, and support to build high-performing teams. Coach employees on navigating organizational, process, and technology changes while maintaining performance and engagement during periods of transformation. Use data and insights to drive continuous improvement, partner across the organization to solve problems, and encourage innovation that creates measurable business impact. At Athene, you will help transform how we serve customers and support financial professionals in a fast-paced environment. This role focuses on building commitment to new ways of working and ensuring change is implemented successfully with strong adoption.
Required Qualifications
- 5+ years of technical experience
- 2+ years of people leadership experience
- Proven ability to coach, develop, and motivate teams
- Experience leading through change and driving results
- Strong communication, collaboration, and problem-solving skills
- Drive
- Discipline
- Confidence
- Focus
- Commitment
Desired Qualifications
- Financial services experience preferred
- Contact center leadership experience is a plus, not a requirement
- Bachelor's degree or equivalent experience preferred
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