Contact Center Lending Advisor
On-siteMidlothian, Virginia, United States
Job Summary
Contact Center Lending Advisor handles inbound calls to enter consumer and first mortgage applications in compliance with applicable regulations and credit union policies. Makes outbound calls to proactively contact members to enhance relationships, answer inquiries, promote credit union products and services, and cross-sell. Demonstrates strong communication, data-entry accuracy for loan applications, and adherence to scheduling while meeting individual and team performance goals. Requires knowledge of consumer loan policies and mortgage products, ability to assist with account inquiries and transactions, and active NMLS registration. Virginia Credit Union emphasizes member experience, confidentiality, and ongoing training (BSA, OFAC, Information Security).
Required Qualifications
- High school degree required and additional business courses in lending services, products, policies and procedures preferred. College degree preferred. Credit report experience with previous lending experience with consumer and mortgage products is preferred. Must have experience in a high volume public contact position at a credit union or other financial institution. A thorough knowledge of financial products as well as experience in financial sales and a contact center environment is required. Must be able to be actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS).
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