Contact Center Inbound Specialist
On-site · Saint Joseph, Michigan, United States
Job Summary
Provides excellent member service by developing and maintaining strong member relationships by delivering an exceptional experience primarily through inbound calls. Courteously resolve member questions, assist members with their accounts, and furnish information about products and services. Escalates to internal subject matter experts to maximize the member experience. Actively looks for opportunities to cross-sell products and services and maintain knowledge of Honor offerings. Must be highly detail-oriented and uphold the core values of Honor (Honest, Truth, Respect, and Integrity).
Required Qualifications
- High School diploma or equivalent.
- Six months to one year of similar or related experience.
- Customer service and data entry experience is preferred.
- Strong listening, verbal, and written communication skills.
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